Our Team of Experts
We take pride in providing the best technical support in the industry. As a Wizard customer, you’ll sleep well at night knowing you’ve got access to an entire team of experts, who we affectionately refer to as ‘wizards’, that are here to save the day whenever you need them.
So whether it be training, troubleshooting, or custom art creation, know that we’ve always got your back!
Need Technical Support and located outside of the USA & Canada?
Please click here to contact your International Distributor for assistance.
Additional Support Services
PROFESSIONAL INSTALLATION & TRAINING
Wizard offers optional on-site Professional Installation & Training for all Wizard cutters, which includes installation of your machine at your place of business, plus training for you and your employees. Up to four (4) hours of combined installation and training service are included.
ON-SITE VISIT
Our highly-trained technicians frequently travel the United States to visit customers and provide on-site assistance. They can be scheduled to come to your business for an On-Site Visit that includes up to four (4) hours of combined installation, training, service, and repair. We provide hands-on maintenance to help customers find new efficiencies with their Wizard products, and ensure licenses are updated, settings are properly configured, and everything is operating smoothly.
CUSTOM MAT DESIGN
Advanced mat designs can be complicated and time consuming—we can help! A skilled designer will create your Custom Mat Design using our industry-leading FrameShop™ software, test and perfect the cut quality, and then send you the saved digital file via email. Your custom designs will remain unique to your business, will help you stand out from your competition, and you may reproduce it as many times as needed. The design fee varies based on the complexity of the design and your delivery timeframe.
Online Help
Available 24x7x365. Here you'll find user manuals, answers to FAQs, and useful tips on how to use Wizard products and software.
Find Your Customer ID
In FrameShop 4x and older, select: ”Options > View License” from the main screen within the software.
In FrameShop 7x and newer, your Customer ID is displayed on the main screen in the right column, just beneath your login name.
Demos & Tutorials
Visit our YouTube channel for product demonstrations, software and hardware tutorials, user videos & more.
Premium Service Plans
TECHNICAL SUPPORT
Get access to the best technical support team, plus other exclusive benefits!
Premium Service Plans are annual subscriptions with affordable monthly billing—only from Wizard!
Enjoy a completely worry-free ownership experience.